Returns and Refunds Policy
Contact us before returning material
Contact hello@researchgrade.io before sending any item back. An unauthorized return may be refused. Return instructions depend on the product, package condition, shipping facts, and applicable handling requirements.
Damaged, incorrect, or incomplete shipments
Report visible transit damage, an incorrect item, a missing item, or a documentation mismatch promptly after delivery. Include the order number, package condition, label and lot information, and clear photographs when available. Preserve the product and packaging until review is complete.
Eligibility
Because chain of custody and material integrity cannot be re-established after certain products leave controlled possession, opened, used, altered, relabeled, temperature-compromised, or improperly stored material may be ineligible for return. This does not limit rights that applicable law does not allow the merchant to exclude.
Review and disposition
Research Grade Laboratories LLC will review the order, fulfillment record, carrier evidence, lot and label facts, and product condition. The available resolution may include replacement, account credit, refund, return authorization, or denial with an explanation. Do not destroy or return material unless instructed.
Refunds
An approved refund is issued to the original payment method when available. Financial institutions control final posting time. Shipping charges and third-party fees are refunded only when required by law or included in the approved resolution.
Order cancellation
A cancellation request is not guaranteed after fulfillment work begins. The merchant may cancel and refund an order when payment, inventory, eligibility, destination, documentation, fraud, or compliance review cannot be completed.
This site supplies research-use-only materials.
Access requires that you are 21 years of age or older. Products are for laboratory and research use only — not for human or veterinary use, consumption, or clinical application.